Why Selfmed

Selfmed Medical Scheme was established in 1965 to bring sincere, dependable and simplistic medical aid to South Africans.

Over the years, we have grown to become one of the country’s most highly regarded medical schemes. Our members trust us to provide sincere assistance, strong reserves and access to the best possible medical care in South Africa.

The Selfmed Vision

First and foremost, our priority is the good health of our members – a vision that is encapsulated by our value statement, which ensures that:

  • We offer a simplistic range of products that meets the essential healthcare needs of our members;
  • We take a sincere interest in your wellbeing and always provide personalised attention to our members;
  • We offer security to our members by ensuring that we always maintain a solid financial standing;
  • We are committed to providing excellent service to every member, in every instance, always.

Why Selfmed stands out from the rest

Selfmed is different from other medical aids in South Africa.

  • We believe that the health of our members comes first, which means that we don’t worry with unnecessary bells and whistles.
  • We believe in offering excellent, individualised service to each of our members, which means that we run our own administration and call centre – known as our Excellence Centre.
  • We believe in recognising our members’ loyalty through low annual increases and constantly improving benefits – and not by penalising them with sharp increases and ever-dwindling benefits.
SimplicityProducts that are easy to understand
  • We offer an uncomplicated, affordable product range, with options that have been designed to meet a wide range of members’ healthcare needs.
  • Because we know that medical aid can be complicated, we explain each of our options as simply as possible, removing the jargon and helping you to understand the facts.
  • We ensure that you have easy access to us via various offices around the country.
Sincerityyou’re a name, not a number
  • The well-being of the scheme is a genuine concern to the Trustees, and not just a fiduciary duty.
  • We conduct all our business transparently, and ensure that our members and intermediaries remain our Number one priority.
  • We believe in building sound relationships with our service providers, members and partners, and are in regular communication with each.
  • We pride ourselves on providing personalised, individual attention to every member.
  • We maintain a highly trained call centre.
  • We are always on hand to provide assistance to our service providers and support to our members.
  • We have an unfailing commitment to high ethical standards.
SecurityOur financial stability gives you peace of mind
  • We understand that the peace of mind of our members is at the core of providing secure medical aid, and as such, our solvency levels are well above legal requirements.
  • We are both financially stable and sustainable.
  • We boast 45 years’ worth of experience in the medical aid industry.
  • Our strong track record, hands-on management and expertly managed Scheme make us one of the most reliable medical aid companies in South Africa.
  • We offer an accredited and registered intermediary network.
  • We offer solid options that provide high quality medical care.
ServiceThe cornerstone of our success
  • We offer unsurpassed levels of service via our Excellence Centre, where our members interact directly with us, and not with middlemen or general call centres.
  • Every query is handled promptly and efficiently.
  • Our Excellence Centre is staffed and run by highly trained, knowledgeable experts.
About usSelfmed is a registered, medium sized, open medical aid scheme

Selfmed is a registered, medium size, open medical aid scheme that was established in 1965 and formally registered on 19 November 1974.

The Scheme is a firmly established autonomous INDEPENDENT Legal ENTITY regulated by The Medical Schemes Act no.131 of 1998.

The Scheme was founded 50 years ago and has established a strong track record.

Member of the Ethics Institute of South AfricaSelfmed understands and is committed to good governance and ethical business conduct. We believe in transparent and accountable corporate governance, and also ethical interaction with every member of our Scheme. As such, we have aligned all operations of Selfmed to meet the ethical vision that we share with Ethics Institute of South Africa.

Who owns Selfmed Medical Scheme?

Selfmed is an autonomous, INDEPENDENT, Legal ENTITY and belongs to its members.

Who is the Controlling Body of the Scheme?

Selfmed Medical Scheme is controlled by a Board of Trustees elected by the members:
Mr Trevor Harris (Chairman), Dr Reg Engelbrecht, Mr Francois de Wit and Mr Duncan Albertyn.

The well-being of Selfmed is more than a fiduciary duty to the Trustees, as can be testified by the time and energy that they devote to Selfmed and members’ interests.

What is the Scheme’s Solvency Ratio?

With solvency levels well in excess of legislative requirements the Scheme’s extremely favourable financial position offers members financial stability, security and peace of mind.

What about Administration?

Selfmed regards administration as a vital component to its future success. The scheme is directly involved with all aspects of the administration. The fully integrated administration system that is utilised enables our medical scheme to offer excellent service levels in all administrative areas, e.g. processing of claims, resolving queries, etc.

Why Selfmed?

The Selfmed vision is consolidated into a value statement that embraces the values and corner-stones of the Scheme.

Simplicity, Sincerity, Security, Service.

Whilst we are able to ensure that members receive the personalised, individual attention they deserve, they also have the peace of mind of knowing that Selfmed is a prosperous and secure scheme looking after all their medical scheme needs

What about Support and Accessibility?

Four marketing offices have been established. Cape Town / Johannesburg / Nelspruit and Durban.

These offices operate as direct point of service where intermediaries and members can obtain support and information about the Scheme. Support and assistance is also offered to members in all the other provinces as well.

The Selfmed team is committed to offer first-class service, thereby adding value to the needs of members and intermediaries.

Selfmed’s Service Excellence Centre offers members, intermediaries and providers access to highly trained specialists who are empowered to resolve and finalise most enquiries on first point of contact.

TrusteesThe well-being of Selfmed is more than just a fiduciary duty to the Trustees
The well-being of Selfmed is more than a fiduciary duty to the Trustees, as can be testified from the time and energy that they devote to Selfmed and members’ interests.

Full names: Mr Trevor Harris (Chairman)
Mr Harris is involved in various directorships, currently a broker owner, involved in project management and property consulting.
Full names: Dr Reg Engelbrecht
Dr Engelbrecht holds a Chiropractic BS D.C. degree. He serves on various advisory boards and councils, incl. the World Federation of Chiropractics, which is affiliated to the World Health Organisation. (WHO)
Full names: Mr Francois de Wit
Mr De Wit has been involved with the Financial Services industry for more than 25 years and has an invaluable amount of knowledge and experience, by virtue of interaction at senior level with several open medical aid schemes
Full names: Mr Duncan Albertyn
Mr Albertyn is a Chartered accountant, holding a higher diploma in accounting.