13. Contact Numbers

Service Excellence Centre
(for all your enquiries and requests)

Tel: 0860 787 372 (SUPERB)

Fax: 0860 288 363 (ATTEND)

E-mail: expert@selfmed.co.za

Hospital Pre-authorisation

Tel: 0860 104 974

Fax: 0860 467 727

E-mail: authorisations@selfmed.co.za

(This includes authorisation requests for confinements, MRI-scans, CT-scans and radio-isotope studies as well as case management)

Chronic Medicine

To apply for chronic medicine benefits your service provider can phone:

0860 247 288, OR if
you have enquiries about your chronic medicine you can phone:

0860 787 372
Fax: 0860 633 277
E-mail: chronicmed@selfmed.co.za

Disease Management (HIV/AIDS)

Tel: 0860 906 090
Fax: 0865 579 168
E-mail: selfmed@optipharm.co.za

Oncology

Tel: 0860 104 974
Fax: 0860 467 727

E-mail: oncology@selfmed.co.za

ER 24 Ambulance services

For emergency transport – in RSA = 084 124

For emergency transport – in Swaziland or Lesotho = 011 541 1218

Fraud Line

0861 299 999

Submission of claims (only original claims will be accepted)

Selfmed Medical Scheme
PO Box 5543
Tygervalley
7536