Selfmed regards administration as a vital component to its future success. The The scheme are directly involved with all aspects of the administration. The fully integrated administration system that is utilised enables our medical scheme to offer excellent service levels in all administrative areas, e.g. processing of claims, resolving queries, etc.

Simplicity
- offering an uncomplicated, affordable product range
- options are structured to meet members' healthcare needs
- easily understandable options within a very high-tech industry
- easy accessibility through various offices,
- a website in both English and Afrikaans

Sincerity
- the well-being of the scheme is more than a fiduciary duty to the Trustees
- conducting business in a transparent manner
- members and intermediaries are the scheme's number one priority
- sound relationships with service providers, members and intermediaries
- regular communication with members and intermediaries
- personalised, individual attention
- constant focus to add value
- extensively trained call centre
- support and advice to both members and intermediaries
- high ethical standards

Security - having solvency levels that are well above the legislative requirements
- financial stability and sustainability
- 45 years' experience in the medical aid industry
- strong track record
- providing peace of mind
- good corporate governance
- hands-on involvement by management
- well managed scheme
- accredited and registered intermediary network
- competitive options, offering quality benefits

Service - offering unsurpassed service levels
- prompt and efficient attention to all enquiries
- Excellence Centre staffed by highly trained and knowledgeable experts

Whilst we are able to ensure that members receive the personalised, individual attention they deserve, they also have the peace of mind of knowing that Selfmed is a prosperous and secure scheme looking after all their medical scheme needs

Four marketing offices have been established. Cape Town / Johannesburg / Nelspruit and Durban.

These offices operate as direct point of service where intermediaries and members can obtain support and information about the Scheme. Support and assistance is also offered to members in all the other provinces as well.

The Selfmed team is committed to offer first-class service, thereby adding value to the needs of members and intermediaries.

Selfmed's Service Excellence Centre offers members, intermediaries and providers access to highly trained specialists who are empowered to resolve and finalise most enquiries on first point of contact.